Privacy Policy

Your privacy is important to Palmstone Farmhouse. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this policy carefully.

1. Information We Collect:

  1. Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, and postal address when you make an enquiry, book a stay, or subscribe to our newsletter.
  2. Booking Information: We collect details about your bookings, including preferred dates, number of guests, and type of stay.
  3. Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit.
  4. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

2. How We Use Your Information:

  1. To process and manage your bookings.
  2. To respond to your enquiries and provide customer support.
  3. To send you booking confirmations, updates, and important notifications.
  4. To personalize your experience on our website.
  5. To send you promotional emails and newsletters about our services, special offers, and updates (you can opt-out at any time).
  6. To analyze website usage and improve our services.
  7. To comply with legal obligations.

3. How We Share Your Information:

  1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, sending emails, and providing customer support. These service providers are contractually obligated to protect your information.
  2. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security:

  1. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
  2. We use secure server software (SSL) to encrypt sensitive information transmitted between your browser and our server.
  3. We regularly review and update our security measures to ensure the ongoing protection of your information.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

  1. Access: You have the right to access the personal information we hold about you.
  2. Correction: You have the right to request that we correct any inaccurate or incomplete information.
  3. Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  4. Opt-Out: You have the right to opt-out of receiving promotional emails and newsletters from us.

To exercise these rights, please contact us at [Email Address].

7. Cookies:

We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy for more information.

8. Third-Party Websites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy:

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.

10. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically for updates.

11. Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us at [Email Address] or [Phone Number].

By using our website and services, you consent to the terms of this Privacy Policy.